What is the opportunity?
The opportunity is to be part of an established hard-working team and to help customers during a challenging and emotional life event. The successful candidate will demonstrate the necessary business skills to deliver an excellent service to our policyholders and Sales teams alike.
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In this role, you will:- Strong Customer Focus, demonstrating a high standard of service in every customer interaction.
- Managing customer relationships and updating regularly on claims progress by telephone, in writing and managing mailbox communications.
- Taking responsibility for the correct assessment of a medical protection claim to an agreed authority limit of up to €150,000.
- Authorising and being responsible for correct payments to a value of up to €250,000.
- Decide the outcome of a customer's claim when requirements have been obtained.
What will make you stand out?
Our ideal candidate will have strong organisational skills with good interpersonal skills and the ability to be a Team Player. We are seeking someone with excellent numerical skills and aptitude for detailed work, ability to learn core life and workflow systems and the ability to work in a fast paced environment and meet tight deadlines. We are looking for a candidate who has the ability to prioritise workloads, organise tasks effectively and work in a proactive manner who is also is interested in pursuing a career in a medical and technical area. Experience processing on core systems Life400 and BLISS is desirable but not essential.
Essential Qualifications
Minimum of APA Life Qualification, completion of QFA or progress towards Underwriting Diploma (DLDU)
More about the team
The primary objective of the Individual Risk Claims Team is to guide our customers through the claims process by offering a compassionate and professional personal service. Our team of experienced Claims Assessors endeavour to make the process as quick and efficient as possible.
This is a hybrid role and can be done anywhere in the Republic of Ireland with the primary office location as Dublin. Travel will be required for in-person collaboration -exact frequency to be agreed with manager. #LI-HYBRID #IJ-HYBRID
Why work with us?
The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports.
Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!
Key Competencies
- Customer Focused - Self
- One Group, one team - Self
- Agile - Self
- Manage Risk - Self
- Champion Transformation - Self
Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.
Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce. We offer reasonable accommodation at every stage of the application and interview process. If you require assistance, please contact recruitdirect@boi.com.
