Midlink M7/M8 are recruiting for a part-time toll operator, Monday to Friday 1pm-7pm.
Job Description
- The collection of tolls at M7/M8 toll plaza.
- To correctly identify vehicles by class / type, to collect the appropriate tolls and to issue change and receipts as appropriate in an efficient and customer friendly manner.
- To assist in maintaining optimum traffic flow so as to minimise delay, maximise throughput and meet business targets and ensure customer satisfaction with the tolling service.
- To follow established procedures for handling of cash, transfer to the Cash Office and completion of the ‘cashup’ procedure at end of shift / work session.
- To ensure that all customer enquiries and complaints received at toll booths are addressed and / or reported and escalated as appropriate in accordance with established procedures.
Person Specification
Essential to the role;
- 2nd level education
- Experience working in a customer service orientated environment
- Experience working in a cash handling role
- Good numerical ability
- Detail conscious
- Ability to communicate effectively, both verbally and in writing (in English)
- Ability to deal with members of the public in respect of queries, complaints and the enforcement of Company policies and procedures
- Ability to handle customer conflict
- Adaptable and flexible with a willingness to
- work irregular hours
- Friendly and outgoing personality
- Ability to work as part of a team
- Self-motivated and enthusiastic
Desirable to the role;
- Complimentary work-related training courses/qualifications
- H&S Related training - First Aid, Fire Warden, manual handling. Safety Rep.
- Experience in a similar role
- An appreciation of safe working practices
Job Type: Permanent
Schedule:
- Day shift
Work Location: In person
Reference ID: Part Time Toll Operator
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