Customer Service Advisors
A leading organization in Ireland is looking for Customer Service Representatives to join
their growing team. This is a Monday to Friday position onsite in the company’s Cork office.
This would be a fantastic opportunity for people with previous call centre or customer facing
experience.
This is a hybrid role – Training on site and then move to hybrid 50:50 work from home and office.
Let us tell you more about this great opportunity:
Based in our offices in Cork, you will be working as frontline staff, you will be the first point of contact providing support for a leading brand, delivering a first-class customer experience.
We offer the opportunity to work in a positive, supportive, and competitive environment. This could be the start of a promising and rewarding career with plenty of opportunities for career progression. We promote a positive work-life balance, and we are looking for Customer Service Agents to join our fun and dynamic team.
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How you will spend your day:
- Provide relevant advice to customers primarily by phone but also through other communication channels as required, including email, post, webchat and social media platforms.
- Using your product knowledge to solve problems for customers
- Keeping yourself up to date with business and product information
- Use of the systems and tools available to effectively handle customer’s queries
- Strive to achieve and maintain service level statistics
- Maintain a high level of first call resolution and quality assurance
- Contribute to overall team performance within your specialised department
- Adhering strictly to data protection and confidentiality laws
- Ad hoc duties as required
Our ideal candidate:
- Previous Customer Service experience is a bonus but not essential
- Passion for providing exceptional service to clients
- Excellent verbal and written communication skills
- Fluency in written & spoken English is essential for this role
- A high level of accuracy and attention to detail
- Strong computer skills are essential
- Proven ability to deal with problems and solve them effectively
- Ability to work well either individually or as part of a team
- Ability to handle confidential information
- Strong attendance, performance and adherence to policies are essential for this role
- Have appropriate remote work set-up - a quiet space with no distractions. Access to stable/secure mobile phone coverage and high-speed internet connection essential.·
Job Types: Permanent, Full-time
Salary: From €12.00 per hour
Benefits:
- Company pension
- Employee discount
- Wellness program
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Mahon Point Retail Park, Cork, CO. Cork T12: reliably commute or plan to relocate before starting work (required)
Education:
- Leaving Certificate (preferred)
Language:
- English (preferred)
Work Location: Hybrid remote in Mahon Point Retail Park, Cork, CO. Cork T12
